Training Specialist - Virginia Beach, VA

Description:

The Trainer is responsible for creating and delivering job specific, regulatory and developmental training to all employees within the company.  The Trainer should collaboratively work with other Operational Managers and Supervisors to develop and execute training programs that are in line with the overall corporate strategic goals.

Duties:

• Position is primarily responsible for the development, design and delivery of training for employees who will use Mortgage Servicing Package (MSP) from Lender Processing Services (LPS).  This system was also known throughout the industry as Fidelity, Alltel, and CPI.
• Facilitate New Hire Orientations to include department specific MSP workstations and policies and procedures.
• Instructional design of software training programs as well as facilitation to staff - via classroom and virtual settings (i.e., LiveMeeting,) - within the designated departments. 
• Coach employees upon hire and provide guidance and assistance to existing employees as needed when questions or issues arise.
• Communicate with managers in the various departments to understand concerns/issues related to staff knowledge of MSP.
• Analyze departmental training needs to develop, modify, and improve existing training programs.
• Work collaboratively with management on process development and improvement.
• Prepare materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc.
• Work proactively to determine opportunities for new training modules or to anticipate management's training needs based on business objectives.
• Ensure that all employees complete training for compliance with government standards.
• All other duties assigned.

Qualifications:

• Bachelors Degree, or equivalent years of experience.  
• Knowledge of MSP, investor guidelines, and mortgage servicing guidelines. 
• Experience training others on the use of MSP is preferred.
• Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at all levels of the organization.
•  Advanced knowledge of Microsoft Office 2003 and 2007 including, but not limited to, Word, Excel, Access, PowerPoint, Internet Explorer, and ability to learn new systems rapidly.
• Possess the ability to successfully prioritize multi-functions and meet deadlines.
• Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred. 
• Responsive and flexible, open to change in processes and ability to take and provide clear direction.
• Ability to travel to attend work related meeting and training sessions.