REO-Claims Supervisor - Virginia Beach, VA

Description:

Duties:

• Supervise and direct the activities of the REO/ Claims department to ensure compliance with internal policies and procedures, investor guidelines and applicable state an federal laws and regulations.
• Enhance staff performance through goal setting, training and coaching.
• Monitor all claims are filed in accordance with investor/agency/insurer requirements.
• Conduct quality review of all claims prior to submission.
• Participate in the implementation and development of procedures to increase efficiency and adjust to required changes.
• Participate on weekly/monthly conference calls with clients providing status of the defaulted portfolio.
• Manage eviction and property preservation needs for agency and private loans.
• Prepare response for internal QC audits.

Qualifications:

• Minimum of 4 year work experience in the legal field, or default mortgage servicing and or strong understanding of REO marketing, property preservation and disposition of assets.
• Working knowledge of accepted business practices in the mortgage industry and or strong understanding of claims process for HUD, FHLMC, FNMA and VA.
• Good analytical, written and verbal communication skills.
• LPS-MSP (Mortgage Servicing Platform) experience preferable, but not necessary.
• Knowledge of Microsoft office- Excel and Word.
• High School diploma or GED.
• Strong case management background and organizational skills.
• Knowledge of mortgage documents and instrument.
• Minimum of 2 years supervisory experience.
• Ability to motivate and train staff.